We have a 14 day return policy. You can request a return within 14 days of receiving the item.

In addition, for products with a projected photo or engraved name etc., the order can be canceled within 3 days from the date of order, and returns/refunds will only be accepted if the product is damaged or defective. You can request a refund or return within 14 days.

To return an item, it must be in the same condition you received it, unused and in its packaging.

If you would like to return an item, please contact us at iloinen.official@gmail.com.

All orders will be processed and you will be notified within 2-4 business days (excluding weekends and holidays) of receiving your order confirmation email.

Please also note that delays may occur due to high volume of orders or postal service issues.

We offer a 14-day guarantee on every order. If for any reason you are not satisfied with this product, we will do everything in our power to make sure you are 100% satisfied with your purchase.

Our servers are encrypted with security technology. Please be assured that the card information used by the customer at the time of checkout will not be recorded at all.