Specified Commercial Transaction Law
| shop's name | iloinen |
| distributor | iloinen |
| Chief operations officer | Masanori Miyake |
| location | 2773-1 Kamiyabe-cho, Totsuka-ku, Yokohama-shi, Kanagawa 245-0053 |
| telephone number | 080-9035-6194 |
| email address | iloinen.official@gmail.com |
| payment method | ·credit card ・PayPal /Bank transfer ・Convenience store (advance payment) ・Rakuten Pay |
| Necessary charges other than product price | ・Convenience store payment fee ・Bank transfer fee ・Consumption tax (displayed included in product price) |
| Payment period/deadline | ・Credit card: At the time of payment (varies by credit card company) ・Bank transfer: within 7 days after ordering ・Convenience store: within 7 days after ordering |
| Delivery time | Ships within 5 days after payment confirmation |
| Return |
We have a 14 day return policy. You can request a return within 14 days of receiving the item. In addition, for products with names engraved on them, requests can only be made if the product is damaged or defective and can be seen within 14 days of receiving the product. |